Q: How do I check the status of my order?
A: Upon placing your order, please allow 24-72 hours working hours to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email. Then you can then track your order by going to the track your order page.
Q: How long does shipping take?
A: Please allow up to 24-72 hours for your order to process, and an additional 3 days to be shipped out. Our fulfilment centres are located around the world. Order take on average 7-30 days to arrive, many of our products do have free fast shipping available. This will be written in the product description if the case.
Q: Why does shipping take so long?
A: Our products are one of a kind and are significantly lower priced than other competitors. We are working very hard to improve these shipping times, you will begin to see more and more products available for free fast shipping within 15 days.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does ShopAviation provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.
If you have any other queries, questions, concerns or even if you just want to say hi, please do contact us and we will get back to you as soon as possible.